I haven’t received my withdrawal.

While we approve withdrawals as soon as possible, some technical time may apply depending on your payment provider.

If the processing time has elapsed and you still have not received your withdrawal, please get in touch with our 24/7 Customer Service Team. They will be happy to assist you.

Please note that a transaction could be declined for internal or external reasons. If you still haven’t received your funds, please check under “Declined Withdrawals” in “Withdrawals” menu in your account overview on our website.

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